We want you to be happy with your our products. In the event that any product doesn’t perform the way you expect, please let us know. We are happy to issue a full refund of the purchase (minus shipping, handling or other service fees) upon receipt of the remaining unused products within 30 days of the purchase date. We unfortunately can’t receive returns on overly used products.

To return items, please follow these steps:

a) Send an email to info@haielle.com with your order number and the items to be returned, including a brief explanation of the reason for your return. Pack and seal your return merchandise securely to prevent damage during shipment.

b) Ship your package via UPS, Fedex or USPS to the following address:

21010 W Dixie Hwy
Miami, FL 33180

Your return will be processed promptly upon arrival, and we will send you a confirmation via email. Please allow 2 to 3 weeks from the shipping date for your account to be credited to the original credit card used for the purchase. Shipping and handling charges are not refunded.